1. Deposits
A 50% deposit is required to confirm any charter booking. This deposit secures your vessel, crew, and date.
2. Cancellations by Guests
Cancellation terms depend on how far in advance notice is given:
Notice Given Refund
30+ days before departure Full deposit refunded
Less than 30 days before departure Deposit non-refundable
Specific notice windows and refund percentages will be confirmed at the time of booking. [Placeholder — finalize exact terms.]
3. Rescheduling
Guests may request to reschedule a confirmed charter to a new date, subject to availability. We'll always try to accommodate a reasonable rescheduling request rather than apply cancellation terms.
4. Cancellations Due to Weather
If Ocean United cancels a charter due to unsafe weather or sea conditions, guests will be offered a full refund of their deposit or the option to reschedule at no additional cost.
5. No-Shows
If a guest does not arrive for a confirmed charter without prior notice, the deposit is forfeited and no refund will be issued.
6. Group Size Changes
Significant changes to your group size may affect vessel assignment and pricing. Please let us know as early as possible if your numbers change.
7. Contact Us
To cancel or reschedule a booking, please reach out as early as possible via our Contact page.